Refund and Returns Policy

Introduction

This Refund and Returns Policy applies to eligible products purchased directly from specops-3d.com. Please review this policy before completing a purchase.

Return Window

Return requests must be submitted within 30 days after the recorded delivery date.

A return must be authorized by SPECOPS 3D before it is mailed. Products sent without prior authorization may be delayed or returned to the sender.

Standard Return Eligibility

To qualify for a standard return, an item must be:

• Unused
• Unopened
• In its original sealed packaging
• In resalable condition
• Accompanied by valid proof of purchase

Filament packaging and factory seals must remain intact for preference-based returns.

Opened Filament

Opened or used filament is eligible for return only when SPECOPS 3D determines that it was:

• Defective
• Damaged before or during delivery
• Incorrectly shipped

Print results can be affected by printer condition, calibration, slicing settings, storage, moisture, nozzle condition and the printing environment. A printing problem by itself does not necessarily establish that the filament is defective.

We may request photographs, packaging information, the lot or batch number, printer settings or other reasonable information needed to evaluate a reported defect.

Damaged, Defective or Incorrect Items

Inspect your order after delivery and contact support@specops-3d.com promptly if an item is damaged, defective or incorrect.

Include:

• Your order number
• A description of the problem
• Clear photographs of the product and packaging
• Any relevant lot or batch information

If the claim is approved, SPECOPS 3D may provide a replacement, refund or other appropriate resolution.

Nonreturnable Items

The following items are not eligible for standard returns:

• Products returned more than 30 days after delivery
• Opened or used filament that is not defective, damaged or incorrectly shipped
• Products damaged through misuse, improper storage or avoidable moisture exposure
• Products missing original packaging or identifying information
• Items clearly marked as final sale before purchase

These limitations do not override rights that cannot legally be waived.

Starting a Return

Before shipping a return, email support@specops-3d.com with your order number and reason for the request.

If approved, return instructions and the return address will be provided. Do not send products to an address obtained from another source.

Return Shipping

Customers are responsible for return-shipping costs for preference-based returns.

SPECOPS 3D will provide or reimburse reasonable return shipping for approved claims involving damaged, defective or incorrectly shipped products.

Use a trackable shipping method. SPECOPS 3D is not responsible for an unauthorized return or a return lost before it reaches the provided return destination.

Original Shipping Charges

Original shipping charges are nonrefundable unless the return results from a damaged, defective or incorrectly shipped product, or unless otherwise required by law.

Inspection and Refunds

Returned products will be inspected after receipt.

If approved, the refund will be issued to the original payment method. SPECOPS 3D does not charge a restocking fee for eligible returns.

After a refund is issued, the payment provider or financial institution may require approximately 5–10 business days to post the credit. Actual processing times are controlled by the payment provider.

Exchanges

For approved damaged, defective or incorrect-item claims, a replacement may be offered when inventory is available. If a replacement is unavailable, a refund may be issued.

Order Cancellations

Contact support@specops-3d.com as soon as possible to request cancellation.

An order may be cancelled only if it has not entered fulfillment or shipped. Once an order has shipped, it must be handled under the return process described in this policy.

Lost or Delayed Shipments

Contact support@specops-3d.com if tracking indicates that a shipment is lost or delivered but it cannot be located.

SPECOPS 3D may require confirmation of the delivery address and completion of a carrier investigation before providing a replacement or refund.

Carrier delays outside the reasonable control of SPECOPS 3D do not automatically qualify an order for a refund.